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FAQs
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I’m experiencing technical difficulties on the site. What can I do?Please send an e-mail to support@miltac.co.za. We will guide you through the store and help where we can.
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I’m struggling to pay online. Please help!Please send an email to support@miltac.co.za, and we will get back to you shortly.
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Can I pay by credit card only?Yes, we only accept card payments or payments using our online portal.
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How is my credit card data secured?Miltac makes use of Yoco, a PCI-DSS Level 1 certified transaction platform and credit card storage vault to securely process your transaction.
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How do I use my coupon/voucher code?Coupon codes can be entered as part of the checkout process. Enter your coupon code into the “Coupon Code” field and click the “Apply Coupon” button.
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How do I ensure I order the right size?It’s easy! Click on the size guide tab and see the garments measurements. Please note that the Size Guide is only intended as a guide. We cannot guarantee that sizing will be consistent across all clothes due to differences with fabrics and styles. Variations anywhere from 1 tot 3 cm on the dimensions listed are acceptable within manufacturer guidelines.
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And if I’m still not sure it will fit?Remember that you have 5 working days from receipt of the goods to give notice to return your items. So if you do purchase an item that does not fit, you can return it to Miltac within 5 days of receiving it and if the garment is still in “as new” condition, we will replace it for you. Please keep in mind that you are responsible for return shipping costs.
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Where are the clothes produced?The clothes are locally and internationally produced.
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What is 3D Secure?3D secure is an extra layer of security mandated by the Card Associations to enhance security of online transactions in South Africa. Mastercard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa”. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder.
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I accidentally removed the labels from the item(s) I want to return. What now?Please send an email to support@miltac.co.za and we will get back to you as soon as possible.
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I received a damaged item and now that I want to exchange it, the product has been sold out. I really want it! What can I do?Please email us at support@miltac.co.za
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I’ve returned something. How long will it take for my return to be processed?After we have received the return and processed it, it takes up to 10 working days for you to receive feedback.
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I’ve been sent the wrong item. What now?Please send an email to support@miltac.co.za and we will gladly exchange your item for the correct one.
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